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RETURNS & EXCHANGES

Your rights — backed by Qatar Law No. 8 of 2008 on Consumer Protection.

Your Legal Rights

Under Article 11 of Law No. 8 of 2008, you are entitled to a refund, free repair, or replacement — your choice — in any of these cases:

⚙️
1. The Product Is Defective

Manufacturing fault, damage on arrival, or any defect not caused by you.

📏
2. Doesn't Meet Standard Specifications

Product fails to conform to its declared specifications or Qatar General Organization for Standards (QGOSM) standards.

🎯
3. Doesn't Fulfill Its Purpose

Product doesn't match the description, photos, or intended purpose stated at purchase.

Goodwill Policy — Change of Mind

Qatar law does not require us to accept change-of-mind returns. As a goodwill gesture, we offer the following:

📅

14 Days

You have 14 days from delivery to request an exchange or store credit for any reason.

🏷️

Unworn & Tagged

Items must be unworn, unwashed, in original packaging, with all tags attached.

💸

Exchange or Credit

Goodwill returns are eligible for exchange or store credit. Cash refunds apply only to legally protected returns.

How Refunds Are Issued

Per the Ministry of Commerce circular, refunds are made via the same payment method used at purchase:

💳
Card Payments

Refunded to the same card used at purchase.

💵
Cash on Delivery

Refunded in cash.

🏦
Bank Transfer

Refunded by bank transfer to the original account.

Refunds are processed within 7 – 14 business days after we receive and inspect the returned item.

How to Return

1️⃣
Email Us

Send a message to hello@mad4life.co with your order number, the items, and reason for return.

2️⃣
Get Approval

We'll confirm your return within 24 hours and share the next steps and return address.

3️⃣
Ship It Back

Pack the items in their original condition with all tags. Keep the invoice as proof of purchase.

4️⃣
Get Refunded

Once received and inspected, your refund is processed within 7 – 14 business days.

Return Conditions

✅ We Accept
  • Defective items (within 1 year, per Qatar law)
  • Items that don't meet declared specifications
  • Items that don't match their description
  • Wrong item delivered
  • Goodwill exchange/credit within 14 days (unworn, tagged, in original packaging)
❌ We Don't Accept
  • Items damaged by misuse, wear, or alteration
  • Items without proof of purchase (invoice/order number)
  • Goodwill returns after 14 days (defective items not affected)
  • Underwear, socks & base layers (hygiene)
  • Sale items beyond 3 days (unless defective)

Frequently Asked

Under Qatar law, you are entitled to a full refund only when the item is defective, doesn't meet declared specifications, or doesn't fulfill its purpose. For change-of-mind returns, we offer goodwill exchanges or store credit within 14 days.

Once we receive and inspect your return, your refund is processed within 7 – 14 business days. Refunds are issued via the original payment method, as required by Qatar's Ministry of Commerce.

Return shipping is FREE if the item is defective, wrong, or doesn't match its description — your right under Qatar consumer law. For goodwill (change-of-mind) returns, a return delivery fee of QAR 15 applies.

Email hello@mad4life.co within 48 hours of delivery with your order number and a photo of the issue. We'll send a replacement or full refund, and cover return shipping in full.

Items bought during a sale or promotion can be exchanged within 3 days of purchase. They are non-refundable unless defective or non-conforming with standard specifications — in which case your full legal rights apply.

Under Article 58 of Qatar's E-Commerce Law, if your order is delayed more than 30 days beyond the agreed delivery date, you are entitled to cancel the order and receive a full refund for any payments made.

If you're not satisfied with how we handle your return, you have the right to file a complaint with Qatar's Consumer Protection Department: Ministry of Commerce and Industry Hotline 16001, or through the MOCI Qatar app. Have your invoice or order confirmation ready.

All MADxCollect items are verified before shipping. Due to their nature as numbered collectibles, goodwill change-of-mind returns are not offered. Your full legal rights apply if the item arrives damaged, defective, or not as described — email hello@mad4life.co within 48 hours of delivery.

Ready to start a return?

Email us with your order number and we'll guide you through.

This policy complies with Law No. 8 of 2008 on Consumer Protection in the State of Qatar, including Article 11 (consumer remedies) and Article 58 of the E-Commerce Law.
An Arabic version of this policy is required by Qatar law and is available on request.